Returns & Exchanges
Hassle-free returns within 30 days of delivery
Our Return Policy
Simple, fair, and customer-friendly
We want you to love your Wayuu bag. If you're not completely satisfied, we offer a 30-day return window for unused items in their original condition.
30-Day Window
You have 30 days from delivery to initiate a return
Unused Condition
Items must be unused and in original packaging
Return Shipping
Customer pays return shipping costs
How to Return
Simple 4-step process
Returning your item is easy. Just follow these simple steps and we'll process your return quickly.
Contact Us
Email us within 30 days to start your return
Package Item
Ensure item is unused and in original packaging
Ship Back
Send item using a trackable shipping method
Get Refund
Receive refund within 3-5 business days
Return Conditions
What we accept and don't accept
What We Accept
- Items that are unused and unworn
- Items in their original packaging
- Items with all original tags attached
- Returns initiated within 30 days of delivery
What We Don't Accept
- Items that have been used or worn
- Items that are damaged or show signs of wear
- Personalized or custom-made items
- Items purchased during final sale events
Frequently Asked Questions
How long do I have to return my order?
You have 30 days from the date of delivery to initiate a return. Please contact us within this timeframe to start the return process.
What condition does my item need to be in?
Items must be unused, unworn, and in their original packaging with all tags attached. Any signs of wear, damage, or use will not be accepted.
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
How long does it take to process my refund?
Once we receive your return, we'll inspect it and process your refund within 3-5 business days. Refunds will be issued to your original payment method.
Can I exchange my item instead of returning it?
Yes! If you'd like a different size, color, or style, we're happy to help with an exchange. Just let us know when you contact us about your return.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos. We'll provide a prepaid return label and process your refund or replacement right away.
Need Help with a Return?
We're here to help make the process easy
If you have any questions about our return policy or need assistance with your return, our customer service team is ready to help.
Contact Us