Frequently Asked Questions
Shipping, returns, and how we work with Wayuu artisans
Shipping & delivery
We process all orders within 24-28 hours of receiving them. You'll receive a shipping confirmation email with tracking information once your order ships.
Full shipping details: Shipping information
Returns & exchanges
You have 30 days from the date of delivery to initiate a return. Please contact us within this timeframe to start the return process.
Full return policy: Returns & exchanges
Orders & products
Yes. Each bag is handwoven by a Wayuu artisan — patterns and color combinations are unique to that piece.